Refund policy
Return, Refund & Shipping Policy
By placing an order with us, you agree to the following terms and conditions. Please read carefully before completing your purchase.
📩 Contact Information
For questions, concerns, or to begin a return or report an issue, please contact:
📧 herbsandwellness44@gmail.com Tel # (876) 537-2582
📧 sharkamal888@yahoo.com Tel #: (876) 775-4252
🧾 Consultation Before Purchase
All products sold are herbal-based. It is strongly recommended that customers contact the merchant before placing an order to ensure the correct product is selected for their specific needs.
Please Note:
Our herbal products are crafted using natural processing methods. As a result, the color and appearance of products may vary from batch to batch. This variation is normal and reflects the authenticity and purity of our herbal blends.
Thank you for choosing us for your natural wellness journey!
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Failure to consult before purchasing may lead to misuse or dissatisfaction.
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No refunds or returns will be issued in such cases.
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🚫 No Refunds or Returns
Due to the nature of herbal products, no returns or refunds will be accepted once an item has been shipped.
No refunds or returns will be processed if:
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The customer did not consult the merchant before ordering.
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Instructions were not followed.
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The product was misused or expectations were unrealistic.
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📦 Overlooked Orders & Delayed Delivery
We strive to process and ship orders promptly. However, delays may occur due to high order volumes, manual processing, or courier issues.
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If your order is delayed or overlooked, contact us immediately.
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Once an item is shipped, we are not responsible for courier or postal delays.
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No refunds will be issued for overlooked or delayed orders.
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Ensure all shipping details are accurate at checkout.
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📉 Chargeback Policy
Initiating a chargeback without contacting us first is a direct violation of this policy.
Chargebacks will not be honored if:
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The customer received the product.
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Dissatisfaction stems from failure to consult, misuse, or failure to follow directions.
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All disputes should be addressed directly with the merchant prior to initiating any chargeback.
📬 Unclaimed or Undeliverable Packages
If a package is returned to us due to:
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Customer’s failure to collect the item.
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Multiple failed delivery attempts.
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Incorrect shipping information.
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➡️ The package will be returned to the merchant.
➡️ No refund will be issued.
➡️ Customer must pay a new shipping fee to have the item resent.
📦 Damaged Goods
We thoroughly inspect products before shipping. We do not ship damaged items.
Damage may occur due to mishandling by the courier. If your item arrives damaged:
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Report it within 24 hours of delivery.
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Provide clear photographic proof of damage.
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Shipping costs will not be covered by the merchant.
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A replacement may be offered at our discretion.
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Replacements will not be shipped until the customer covers the shipping fee.
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🌍 Customs Regulations
Customers are responsible for checking the import laws in their country before purchasing. Some countries have strict customs regulations for herbal products.
We are not responsible for:
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Seized or delayed items by customs.
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Refunds due to customs denial.
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Purchasing from these countries is at your own risk.
Countries with known strict customs policies include (but are not limited to):
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Australia
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New Zealand
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Germany
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Norway
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Sweden
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UAE
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Singapore
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Italy
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Japan
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🧾 Multiple Merchants Sharing This Store
This store may be operated by more than one independent merchant. As such:
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Products, policies, and communication may vary.
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Customers are responsible for confirming the specific merchant handling their order and contacting the correct email for support.
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⚠️ Medical Disclaimer
We are not licensed medical professionals.
Our products are not intended to diagnose, treat, cure, or prevent any disease.
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Customers should consult a licensed healthcare provider before using any herbal alternatives, especially if pregnant, nursing, taking medication, or living with a medical condition.
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Herbal products may interact with prescription drugs or health conditions.
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🌱 Healing Disclaimer
While our herbal products support wellness and encourage the body’s natural healing process, results may vary.
Factors that influence results include:
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Consistency of use
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Individual body type
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Underlying health conditions
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Diet and lifestyle
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Misuse or failure to follow directions
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➡️ We make no medical guarantees.
➡️ Customer assumes responsibility for using the products as directed and understanding that herbs may not work the same for everyone.
🧊 Natural Product Care
Our products contain no synthetic additives or preservatives.
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Please refrigerate upon receiving.
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Some items may ferment naturally over time — this does not affect potency.
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If you are allergic to any ingredients listed, do not use the product.
If you are allergic to any ingredients, please contact the merchant and enquire of the ingredients if not listed.
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Disclaimer
This store provides wellness-focused herbal products and information. Please read carefully before using any product:
Consult First: Always speak with a licensed healthcare professional before using our products, especially if you have a medical condition, take medications, are pregnant or breastfeeding, or have concerns about herbal interactions.
Allergies & Labels: Read all labels and ingredient lists carefully. If you have known allergies or sensitivities, do not use products containing those ingredients.
Delayed Delivery or Overlooked Orders: As our store is shared by two different merchandisers, order fulfillment may be affected by merchant-specific handling or delayed supplier updates. Always contact us before making a purchase if clarity is needed.
Varied Outcomes: Results may vary based on individual health, body chemistry, consistency, and lifestyle factors. No outcome is guaranteed.
Stop for Reactions: If you experience any unexpected or adverse reactions, stop use immediately and consult a healthcare professional.
Self-Monitor: Your health is your responsibility. Stay aware of how your body responds and seek professional help as needed.
No FDA Approval: Our herbal products are not evaluated or approved by the FDA to diagnose, treat, cure, or prevent any disease.
Use at Your Own Risk: By purchasing or using any product from this store, you acknowledge and accept the risks associated with natural or herbal remedies and agree to use them responsibly.